Shipping & Returns

Order Processing

All orders are prepared within 24–48 hours of purchase, regardless of destination. You will receive a confirmation email once your order has been dispatched.

 

Shipping & Delivery

Spain
Standard delivery: 3–5 business days after dispatch.

Local Pickup (Barcelona)
Available 48 hours after purchase. (Once your order is confirmed, contact us to schedule the pickup.)

Europe & International
Estimated delivery: 7–10 business days after dispatch. Some orders may take up to 15–20 business days depending on customs and destination.

 

Order Tracking

All shipped orders will receive a tracking number via email within 48–72 hours of dispatch. Please use this number to follow your order through the carrier’s website. If you have not received your tracking information within this timeframe, please don’t hesitate to contact us.

 

Customs & Import Duties

For orders outside Spain, customs fees and import duties may apply upon arrival. These charges are the sole responsibility of the customer. Delays caused by customs are beyond our control.

 

Shipping Costs

Shipping costs are calculated at checkout based on your location.

 

Returned Parcels

If an order is returned due to an incorrect address or failed delivery attempts, the customer will be responsible for re-shipping costs. In such cases, a refund will be issued for the product amount only — original shipping costs are non-refundable.

 

Order Cancellations

We understand that circumstances can change. If you wish to cancel your order, please contact us within 12 hours of placing it, provided it has not yet been prepared or dispatched.

Cancellation requests must be submitted via:

  • Email: riwaa.es@gmail.com
  • Instagram: @riwaajjewelry
  • WhatsApp: +34 687 394 749

Once an order has been prepared or shipped, it can no longer be cancelled. In that case, please refer to our Returns & Refunds policy below.

 

Local Pick-Up Policy – Barcelona Only

The local pick-up service is exclusively available for customers located in Barcelona. By selecting this delivery method, the customer acknowledges and agrees to the terms set out below.

A non-refundable pick-up handling fee of €2 is applied at checkout for all pick-up orders.

Following order confirmation, the customer is required to contact RIWAAJ within 48 to 72 hours to schedule a collection appointment. Failure to do so within the specified timeframe will result in the automatic cancellation of the order. In such cases, a total deduction of €7 (comprising a €5 order preparation fee and the €2 non-refundable pick-up fee) will be applied to the refundable amount.

Any remaining balance will be returned to the original payment method within 5–10 business days.

RIWAAJ reserves the right to cancel uncollected orders in accordance with this policy.

 

Refund Policy

 

Returns

We only accept returns in the case of damaged or defective items. To be eligible, the customer must contact us within 48 hours of receiving the order and provide a full, uncut unboxing video clearly showing the issue.

Claims must be submitted via:

  • Email: riwaa.es@gmail.com
  • Instagram: @riwaajjewelry
  • WhatsApp: +34 687 394 749

We do not accept returns or exchanges due to change of mind. All sales are final unless the item received is damaged or defective.

 

Refunds

If a return is approved, the refund will be processed once the item has been received back by RIWAAJ. Refunds cover the product amount only — original shipping costs are non-refundable. Refunds are issued to the original payment method within 5–10 business days.